Customer Service Representative

 

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

The Customer Service Representative will be responsible for conducting regular site surveys and waste audits throughout Southern San Fernando Valley. The ideal candidate will have prior customer service experience, be adaptable to change, willing to work out in the field each day, computer skills, and proficiency in Microsoft Office Suite.

I. Job Summary
This entry level, hourly non-exempt Area position conducts regular site surveys and waste audits to ensure trash, organics, manure and recycling service levels comply with franchise contract requirements.

This role will ensure type, size and location of bins as well as collection frequency meets franchise contract and WM requirements.

This role may speak directly with customers to explain waste diversion, waste management and recycling services as well as the fee rate structure of the franchise contract, and may escalate issues raised during site visits.

With supervision this position may add, change and arrange new services to meet customer requirements, conduct on-site customer training programs, and perform other duties needed to meet franchise contract requirements.

The work does not require discretion or independent judgement with respect to matters of significance.

This position reports to the Franchise Account Supervisor, Area Public Sector Sales Manager, Municipal Marketing Manager or their designee.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Conduct regular site surveys and waste audits to ensure trash, organics, manure and recycling service levels comply with franchise contract requirements.

Educate customer on the benefits of the recycling program and what goes in recycling bins.

Educate customers and their employees on the importance of recycling, food rescue and resource recovery as well as all City, State, and Federal mandates, and works with customers to implement services, increase recycling and reduce contamination.

Ensure type, size and location of bins as well as collection frequency meets franchise contract (if applicable) and WM requirements.

Other duties as assigned.

III. Supervisory Responsibilities

None.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Minimum High School Diploma or GED (accredited).

Experience: Minimum six (6) months relevant work experience resulting in successfully obtaining customer appointments.

B. Certificates, Licenses, Registrations or Other Requirements

Current active state-issued driver's license.

C. Other Knowledge, Skills or Abilities Required

Strong organizational, customer service, writing and communication skills.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;

Required to exert physical effort in handling objects less than 30 pounds often (primarily lifting container lids to perform waste assessment);

Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) often;

Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements often;

Normal setting for this job is: traveling to and from customer sites within the assigned territory and/or office setting

The pay rate for this position is $20.00/hr. The specific pay offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply”

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