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PFS Company Statement:
PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.
Company Vision:
- We will provide a Full Commerce Solution
- We will be World-Class at Every Service we offer
- We will engage with our clients as a Strategic Partner
Contact Center Support Representative
Created by The Coinage Act of 1972, this brand works directly with the Department of Treasury. This brand is the Nation’s sole manufacturer of legal tender coinage and is responsible for producing circulating coinage for the Nation to conduct its trade and commerce. This brand also produces coin-related numismatic products, including proof, uncirculated, and commemorative coins for collectors; Congressional Gold Medals as well as Silver and Gold Bullion coins for investors.
***THIS IS A FULL-TIME ASSIGNMENT STARTING on 7/21/2023. THIS IS A VIRTUAL/REMOTE OPPORTUNITY******
Flexibility is REQUIRED to work a schedule between the hours:
HOO:
7:00 AM– 8:00 pm Sunday - Saturday
Looking For:
- **Must complete US Federal Fingerprint and obtain NCIC Clearance**
- Excels at Written/Verbal Communication
- Commitment to product knowledge
- Ability to multi-task
- Pleasant and professional telephone etiquette
- Good listening, probing, and people skills
- Soft sales skills
- Take charge attitude
- Enjoys the challenges that a customer service job can present
- Flexible, open-minded, and solution-oriented with the ability to adapt to the fast-paced Internet environment
- Analytical/problem-solving skills
- Excellent judgment and decision-making skills
- Understand customer service processes and procedures
- Regular and punctual attendance is a must
- 6 months of relatable customer service experience
- High School Diploma or equivalent
- PC literate and basic typing skills (at least 25 - 35 wpm)
Working Conditions, Mental and Physical Demands
- Must be able and understand verbal instructions
- Must be able to communicate with co-workers and customers daily by phone
- Must be able to sit for extended periods of time
- Must be able to lift up to 15 pounds
- Must be able to write and read in English
Pre-employment background screening and drug test will be conducted.
PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.
Required Skills
Required Experience
