We @ DigitalTolk are looking for a Head of Operations!
Do you want to work in a key role at a fast-growing company where you can bring in your own ideas and contribute with your skills to the company’s growth and success? Then this may be the right role for you!
About the role:
As the Head of Operations, you will be responsible for overseeing the day-to-day operations of our organization and ensuring that all processes are efficient and effective. In this role you will lead our Operations teams at DigitalTolk, teams which main mission is to ensure the delivery to our customers such as customer service, assignment team, interpreter community management and inhouse interpreters.
- Develop and implement operational strategies and procedures to improve overall performance and productivity.
- Manage and coordinate all operational activities, ensure stability and contingency.
- Identify areas of improvement and implement changes to streamline processes and optimize resource allocation.
- Monitor and report on key performance indicators (KPIs) to ensure that operational goals are being met.
- Lead and mentor a team of operations staff, providing guidance and support to promote individual and team development.
- Collaborate with other departments to ensure that all operational activities are aligned with overall company goals and objectives.
About you:
To be successful in the role you need to have a fearless spirit moving forward with focus set on growth. You are a people-person but also have a deep understanding of data and are biased towards action. You have the ability to navigate and adapt in complex situations in combination with a clear mind when considering priorities and making decisions. We also believe that you are an inspiring leader who knows how to generate commitment.
We believe that you have:
- Strong analytical and problem-solving skills, with experience in using data and analytics to improve performance.
- Experience in a leading position responsible for building, motivating and leading high performing teams.
- Excellent communication and cooperation skills, with the ability to work effectively in a team - you are a team player!
- Ability to build strong relationships with internal and external stakeholders.
- Good project management skills, with the ability to prioritize and manage multiple tasks and projects.
- Experience from Operations Management or similar role at a tech scale-up.
- Higher education in relevant field.
- Professional level Swedish and English.
About us:
DigitalTolk turned the interpretation industry upside down in many ways. Simply because we offer Interpretation-as-a-Service to our interpreters, users and customers. Interpreters in any language, only a click away. We are the only company that has fully automated the matching process for the best and fastest matching. As a result, we have grown from 5,000 interpretations in 2017 to over 350,000 in 2022. We’re proud to be able to make a difference in our customers' everyday lives through the services we offer.
We are a dynamic company where innovation is at the core of what we do. We offer you to be part of an expansive phase in our continued journey.
As a company, we have already received numerous awards and prizes for the way we approach a societal challenge. Named the Gazelle of the Year and Sweden's Fastest Growing Company 2021, one of Sweden's five most innovative Startups, award as one of "Sweden's best companies" and winner of the Swedish Post and Telecom Agency's innovation competition "Best in the industry".
