Virtual Zoom Moderator, NARM Training Institute
www.narmtraining.com
Who We Are
The NARM Training Institute is a social enterprise with a vision of bringing humanity to the healing of complex trauma. The Institute’s primary work is offering advanced professional training for mental health and other helping professionals in the
NeuroAffective Relational Model (NARM).
NARM is a therapeutic model which addresses attachment, relational, developmental, cultural and intergenerational trauma – collectively known as Complex Trauma. The
NARM Training Institute is positioned to make growing contributions to the
Trauma-Informed field.
The Role
We provide high quality professional trainings for mental health and other helping professionals. We are seeking a well-organized, hard-working, responsive and conscientious person experienced with the Zoom platform.
Our trainings consist of 3-4 modules, with each module taking place over 3-5 days.
The ideal candidate is someone who can commit long term and work at least 8 weekends within the calendar year for NARM trainings. See our 2023 and 2024 training schedule below.
You will serve as our Zoom host, admit attendees, configure manual and preassigned rooms, and respond to attendees by referring them to the appropriate Institute representatives.
QUALIFICATIONS
Basic Requirements
● Must be based in the United States
● A strong and stable internet connection
● An up-to date and proficient computer and audio/camera equipment
● A commitment of at least 8 training weekends of your choice (see schedule below)
Ideal Skills/Qualities Needed
● Multi-tasker who can tend to multiple issues simultaneously
● Comfortable working in a fast-paced team environment
● Ability and comfort working independently
● Ability to effectively problem solve
● Adept at working with technology and people
● Capacity to troubleshoot on the fly
● Ability to learn new things quickly
● A friendly disposition
● Collaborative orientation
● A strong work ethic
● Attention to detail
● An understanding that topics covered in the training include many sensitive topics related to trauma
Nice to have
● Experience in a professional office environment, customer relations/support
● Comfort and ease working with the Zoom platform
● Familiarity with Google Workspace
Responsibilities
Before the Training
● Learn about our training format
● Review Zoom Moderation Guidelines and Training Resource document before each training and promptly ask questions, as early as possible
● Obtain moderation specs via email the day before the start of the training
● Arrive at the scheduled time - one hour before the training time, unless otherwise specified by the lead trainer
During the Training
● Be present and attentive the entire training session
● Be flexible
-Responsive to any adjustments in the timeline
-Quickly create new set ups in Zoom as needed
-Respond in the moment to any last-minute adjustments / changes or attendance updates
● Receive attendance notifications from participants and communicate them to
Training Assistants when applicable to breakout groups
● Respond to Signal app chats - communicate with the Lead Trainer, Training
Assistants and team as needed throughout the training
● Technical Tasks:
- Configure meeting settings
- Set up Zoom meeting rooms manually
- Monitor the Zoom chat
- Configure manual and preassigned rooms
- Manage time in groups and send reminders
- Type up prompts
- Direct participant questions to the appropriate person
- Direct internal questions appropriately (e.g. questions about moderator role, etc.)
- Troubleshoot any Zoom related issues
Success Looks Like
● Keeping communication relevant to the role of a moderator, not as a training participant
● Being prompt
● Responding in a timely manner in the Zoom chat and in our Signal app chats
● Respecting that the moderator role is not participatory and does not share reflections and assessment about the content
2023-2024 Training Schedule
The right candidate will be available for at least 8 weekends to work over the training modules listed below.
● Level 1 Fall 2023 - 8:00 am - 2:30 pm Pacific Time each day.
- Module 1: September 29 - October 1, 2023
- Module 2: October 27 - 29, 2023
- Module 3: November 17 - 19, 2023
- Module 4: December 8 - 10, 2023
● Level 1 Spring 2024 - 8:00 am - 2:30 pm Pacific Time each day.
- Module 1: February 9 - 11, 2024
- Module 2: March 8 - 10, 2024
- Module 3: April 12 - 14, 2024
- Module 4: May 3 - 5, 2024
● Level 2 Spring 2023 - 9:00 am - 4:30 pm Pacific Time each day
- Module 3: July 27 – 30, 2023
- Module 3: Friday, September 8, 2023
- Module 4: November 15 – 19, 2023
● Level 2 Summer 2023 - 9:00 am – 4:30 pm Pacific Time each day.
- Module 2: August 24 – 27, 2023
- Module 2: Friday, September 29, 2023
- Module 3: October 19 – 22, 2023
- Module 3: Friday, November 10, 2023
- Module 4: December 13 – 17, 2023
● Level 2 Austin 2024 - 9:00 am – 4:30 pm Central Time each day.
- Module 1: Friday, February 23, 2024
- Module 2: Friday, May 10, 2024
- Module 3: Friday, August 16, 2024
● Level 2 Spring 2024 - 9:00 am – 4:30 pm Pacific Time each day.
- Module 1: February 1 – 4, 2024
- Module 1: Friday, February 23, 2024
- Module 2: April 4 – 7, 2024
- Module 2: Friday, May 10, 2024
- Module 3: June 6 – 9, 2024
- Module 3: Friday, August 16, 2024
- Module 4: September 25 – 29, 2024
● Level 2 Summer 2024 - 9:00 am – 4:30 pm Pacific Time each day.
- Module 1: May 16 – 19, 2024
- Module 1: Friday, June 14, 2024
- Module 2: August 22 – 25, 2024
- Module 2: Friday, September 20, 2024
- Module 3: October 17 – 20, 2024
- Module 3: Friday, November 15, 2024
- Module 4: December 11 – 15, 2024
● Level 3 Masters 2024 - Wednesday- Saturday: 9:00 am to 5:30 pm Pacific Time;
Sunday: 9:00 am - 1:30 pm Pacific Time.
- Module 1: March 13 - 17, 2024
- Module 1: Friday, May 31, 2024
- Module 2: August 7 - 11, 2024
- Module 2: Friday, October 4, 2024
- Module 3: November 6 - 10, 2024
● Level 4 Post Masters Immersion Training - Friday-Sunday: 9:00 am to 1:00 pm
Pacific Time each day.
- August 2023 Weekend, August 11th - 13th
- October 2023 Weekend, October 13th - 15th
- December 2023 Weekend, December 1st - 3rd
- January 2024 Weekend, January 19th - 21st
- March 2024 Weekend, March 22nd - 24th
To be considered for this role, please submit a resume and cover letter, stating how you feel you meet the role requirements. Onboarding will begin in early August 2023.
NARM is deeply committed to a community of excellence, equity, and diversity. We believe that our work environment is enhanced when diverse groups of people with diverse ideas come together. NARM encourages applications from women, underrepresented minorities, persons with disabilities, sexual minority groups, and other candidates who will contribute to the diversification and enrichment of ideas and perspectives. Additionally, applicants whose work incorporates a global perspective and a demonstrated commitment to issues of diversity are encouraged to apply.
Job Types: Part-time, Contract
Pay: $22.50 per hour
Schedule:
- Weekend availability
Work Location: Remote
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